customer service training at Harth BuildersOur design-build remodeling team is committed to making our customers’ homes their favorite places to be. This is much more than just a motto for our company. Ultimately, we want our clients to become such enthusiastic fans of Harth Builders that they will return to us for additional services, and recommend us to all of their friends. Providing them with an outstanding remodeling experience is the key to achieving this mission.

Toward this end, we brought the customer service experts from ZingTrain to our office in Spring House, PA for a day-long training session. Our company has grown tremendously over the past few years. This training session was a wonderful opportunity for both new team members, as well as our seasoned veterans, to review the ingredients necessary for creating customer loyalty through awesome customer experience.

If you haven’t heard of Zingerman’s Community of Businesses, follow this link to watch a brief video for details on their amazing story. Suffice to say, they have taken the art of customer service to a higher level. We are thrilled to have had the opportunity to learn the secrets to their sauce and look forward to applying these principles to our daily work.